Question 1

What payment methods do you accept?

Accepted Answer

We accept major credit/debit cards (Visa, Mastercard, AMEX), PayPal, and local bank transfers. All payments are processed securely.

Question 2

How do I know if my order was successful?

Accepted Answer

You’ll receive a confirmation email with your order details once your payment is complete. If you don’t see it, check your spam folder or contact us.

Question 3

Can I modify or cancel my order after placing it?

Accepted Answer

We process orders quickly, but if you contact us within 1 hour of ordering, we’ll do our best to assist.

Question 4

How long does shipping take?

Accepted Answer

Standard delivery takes 3–7 business days. Express options are available at checkout. Delivery times may vary depending on your location.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we offer international shipping! Rates and delivery times will be shown during checkout based on your location.

Question 6

How can I track my order?

Accepted Answer

Once your order ships, you’ll receive a tracking number via email. You can also track it through our Track Your Order (https://www.brightbites.store/track-your-order-pet-health)page.

Question 7

What is your return policy?

Accepted Answer

We offer a 7–14 day return window (depending on your product type). Items must be unused and in original packaging. View our full return policy here.(https://www.brightbites.store/shipping-returns-pet-health)

Question 8

How do I request a return or exchange?

Accepted Answer

Simply email us at support@brightbites.store (mailto:support@brightbites.store)with your order number and the reason for return. Our support team will guide you through the process.

Question 9

Are return shipping costs covered?

Accepted Answer

If the item is defective or incorrect, we’ll cover the return shipping. Otherwise, return shipping is the customer’s responsibility.

Question 10

Are your products genuine / high quality?

Accepted Answer

Yes, we source directly from trusted suppliers and every item is carefully inspected before shipping.

Question 11

Can I request a custom order or personalization?

Accepted Answer

Absolutely! For custom items, contact us before purchasing or leave a note during checkout.

Question 12

The item I want is sold out. Will it restock?

Accepted Answer

Some items are limited edition, while others restock regularly. Subscribe to our newsletter or click “Notify Me” on the product page to get updates.

Question 13

Is my personal information safe?

Accepted Answer

Yes. We use industry-standard encryption (SSL) to protect your data. We never store credit card details or share your info with third parties.

Question 14

How can I contact customer service?

Accepted Answer

Reach out anytime via our contact form or email us at support@brightbites.store (mailto:support@brightbites.store)or message us on our Instagram @brightbites.store! We aim to reply as soon as possible 😊

Question 15

Do you have a physical store?

Accepted Answer

We are currently online-only. However, follow us on brightbites.store on instagram for upcoming pop-ups and events near you!

FAQ